Due to COVID19 please allow 5–8 days for your order to be dispatched (still with lots of love) 💙

What is your return policy?
As a small and growing brand, we unfortunately can't offer free returns. However, if you cover the cost of sending the product back to us, we'll send out your replacement for free.

Do you ship to my country?
We do offer international delivery! We ship all across Europe, USA, Canada and Australia. We're working on expanding our delivery to Africa and Asia.


How much is shipping?
UK shipping is £1.80 for a tee / £3.50 for a hoodie.
US shipping is £8.99.


When will I receive my order?
Some of our designs are all specially made to order, so please allow around 5 to 7 working days for your order to be made and delivered (if it’s super-urgent drop us an email and we will see what we can do). 
 

How do I let you know the child's name for the personalised label?

  1. Select the design you love (easy) and add the right size to your ‘Shopping Cart’.

  2. In the ‘Cart,’ there is an area for ‘Special instructions for seller'. Add here your child’s name, occasion and who this gift is from i.e. ‘With love from Mummy and Daddy x’ or ‘You’re the best. Sent with love from Holly’.

  3. Click ‘Checkout’ and follow the process through to payment and checkout.

  4. We will email you a confirmation and start to make your order. Once complete, we will email you when it’s being dispatched and then all you have to do is know that it’s on its way. 

 

How do I let you know the child's initial for the personalised t-shirts and sweatshirts?

  1. Select the design you love (easy) and add the right size to your ‘Shopping Cart’.

  2. In the ‘Cart,’ there is an area for ‘Special instructions for seller'. Add here your child’s initial, occasion and who this gift is from i.e. ‘With love from Mummy and Daddy x’ or ‘You’re the best. Sent with love from Holly’.

  3. Click ‘Checkout’ and follow the process through to payment and checkout.

  4. We will email you a confirmation and start to make your order. Once complete, we will email you when it’s being dispatched and then all you have to do is know that it’s on its way. 

What about International shipping?

We currently ship to most countries. Feel free to send us an email, if you don't see your country on our Paypal drop-down menu, or if you have any questions. International orders will take approximately 10-15 business days depending on destination. You are responsible for any customs fees required from your country. Every country has a different percentage of how much they charge. 

 

Our recommended washing instructions:

  • Wash at 30° 

  • Wash inside out 

  • Do not bleach 

  • Wash with similar colours 

  • Wash with similar textured garments 

  • To avoid excess friction, do not overload washing machine 

  • Before washing, undo buttons, close zips and check pockets for loose or sharp objects 

  • Do not leave in a wet environment 

  • Do not tumble dry 

  • Lay flat to dry to avoid shrinking 

  • Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment 

  • Never iron over the imprint 

  • Iron on the reverse side using the lowest heat setting 

 

What payment method do you accept?
We accept Visa, MasterCard, Apple Pay, American Express and Paypal. 

 

Feel free to email us directly
If you have another question and is not on this page, feel free to send us a message at sales@fortitudo.club

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